BUSINESS PROCESS OUTSOURCING
Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.
With 50+ clients, Magna serves the Technology, Telecom, Retail, Banking & Finance, Mortgage, Insurance, Travel, Transportation & Logistics, Franchise, Real Estate, and Healthcare industries. We are passionate and committed to the industries we serve and leverage a world class combination of process excellence, domain expertise, global delivery, and technology. Our differentiators include:
- Operational Analytics: Deployment of advanced analytics to derive insights that accelerate and exponentially impact service cost reduction, revenue growth and C-SAT enhancement.
- Technology Innovation: Magna services are platform-based, using a combination of industry and proprietary technology to ensure service delivery predictability, scalability, and repeatability.
- Revenue-Enabling Solutions: Magna platforms and portals can be deployed on behalf of or as an interface to a client environment to create multiple revenue generating models.
- Flexible Engagement Models: More than 50% of Magna client engagements are Risk/Results based.
- High Customer Satisfaction: Industry recognition, our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients.
- Geographical Presence: Magna has 5+ operational facilities in 3 countries using a provincial model that partners with regional communities and allows for Rightsourcing™, providing the best talent for every client.
- Integrated BPO: We are unique in our ability to offer true end-to-end business-cycle solutions with world class customer management and back office support. This combination of services powered by our proprietary technology and advanced analytics, consistently deliver measureable results directly impacting our client’s business performance.
Our BPO services are custom tailored to each client’s business model, their end customer needs, and are typically provided via multiple delivery centers throughout the world.
Details About Featured Services
Magna offers Virtual staffing for sales, marketing administration, IT & accounts for those people who prefer to work from home. The virtual staff of Magna is equally qualified and experienced as the physical staff. The Company can access to the assigned virtual staff as and when the need.
Telemarketing is a process to contact and convince the customer to buy services and product by using webs or telephones. Magna Telemarketing services has features such as:-
- Market Survey and Product Promotion
- Different up sell and cross sell campaign with mail follow up services
- Business development & sales increase.
- Many lead generation services are included in the Leads Management.
Inbound Call Centers offer the customer a variety of services. That not only helps the client generate more business but also helps take an otherwise tedious load off his shoulders. This then, leaves him with enough time, to turn his attention to other, more important aspects of his organization that he would normally not have the time for that includes :- Technical Support, Billing Queries, Refund Requests, Sales Report, Customer retention and product information requests, sales and order fulfillment
Technical Support, Prospective services and new service promotion etc. and many more new add ons.
Data capturing and analysis services.
Voice Process is a service which involves general function of a business like marketing or sales. It is generally a script based service that establishes voice communication for transacting business all over the Globe and associated with surveys and market research.